AFD Environmental and Social Complaints Mechanism

May the IAM waive a prior attempted resolution requirement if dangerous or futile?

Yes

Benchmark Category

Eligibility requirements

Date of Policy Review

Jun, 2022

Page Updated On:

Nov. 21, 2025, 5:19 p.m.

Citations

Environmental and Social Complaints Mechanism: Rules of Procedure (ROP); p. 9, section 4c
Environmental and Social Complaints Mechanism: Rules of Procedure (ROP); p. 10, section 5.a.f

Notes

If the complainant cannot try to resolve the complaint with the borrower out of fear of retalition, a detailed description of the situation must be included in the complaint.

How do other IAMs compare?

IAM	Answer
OPIC Office of Accountability	Yes
DEG/FMO/PR Independent Complaints Mechanism	Other
UNDP Stakeholder Response Mechanism and Social and Environmental Compliance Unit	N/A
EBRD Project Complaint Mechanism	Yes
ADB Special Project Facilitator and Compliance Review Panel	Unknown
IDB Independent Consultation and Investigation Mechanism	Other
UNDP Stakeholder Response Mechanism	Yes
EIB Complaints Mechanism	Yes
EBRD Independent Project Accountability Mechanism	Yes
GCF Independent Redress Mechanism	N/A
AfDB Independent Recourse Mechanism	Yes
WB Inspection Panel	Unknown
AIIB Project-affected People’s Mechanism	Yes
IKI Compliance Mechanism	N/A
IFC Compliance Advisor/Ombudsman	N/A
WB Accountability Mechanism	No
DFC Independent Accountability Mechanism	N/A

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review