Complaints | Accountability Console
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Issue: Retaliation (actual or feared)x


A complaint is a submission to an independent accountability mechanism that raises concerns about actual or potential harm related to an IFI-supported project.

Complaint Filters

Filer Type
is registered
Is eligible
Has DR Agreement
Non-Compliance Found
Is monitored
Complaint Country
Complaint Region
Rejection Reasons
Year Filed
Year Closed
Min Duration (months)
Max Duration (months)

Complaint Stage Filters

Registration Outputs
Has registration report
Unregistered - Reasons
Eligibility Outputs
Has eligibility report
Ineligibility - Reasons
Dispute Resolution Outputs
Has dr report
No DR - Reasons
Compliance Review Outputs
Has compliance report
No CR - Reasons
Monitoring Outputs
Has monitoring report
No Monitoring - Reasons

Project Filters

Investment Type
Project Country
Project Region
Canadian Office of the Extractive Sector CSR Complaints IAM Country Date Filed Status
Excellon Resources: La Platosa mine project (2011-01-MEX) COES CSR Mexico 07/04/2011 Closed Without Outputs
German Investment Corporation, Netherlands Development Finance Company ICM Complaints IAM Country Date Filed Status
PHC (FERONIA) DEG/FMO/PR ICM Democratic Republic of Congo 05/11/2018 Active
Unknown DEG ICM 1 DEG/FMO/PR ICM Unknown 25/02/2021 Active
European Bank for Reconstruction and Development PCM Complaints IAM Country Date Filed Status
MHP Corporate Support Loan, MHP Biogas EBRD PCM Ukraine 05/06/2018 Active
IFC/MIGA CAO Complaints IAM Country Date Filed Status
Anvil Mining Congo, SARL-01/World Bank President Request IFC CAO Democratic Republic of Congo 01/07/2005 Closed With Outputs
Assan Aluminyum-01/Dilovasi IFC CAO Turkey 01/10/2008 Closed With Outputs
Avianca-01/Colombia IFC CAO Colombia 14/11/2011 Monitoring
Bujagali Energy-04/Bujagali IFC CAO Uganda 21/03/2011 Monitoring
CAMIF-01/ Intibuca IFC CAO Honduras 09/10/2013 Closed Without Outputs
CIFI-01/Santa Cruz IFC CAO Guatemala 15/07/2015 Monitoring
Dinant-01/CAO Vice President Request IFC CAO Honduras 17/04/2012 Monitoring
Dinant-02/Aguan Valley IFC CAO Honduras 25/07/2014 Closed Without Outputs
Dinant-03/Aguan Valley IFC CAO Honduras 25/07/2014 Closed Without Outputs
Financial Intermediary (FI)-01 IFC CAO Honduras 25/07/2014 Closed Without Outputs
Harmon Hall-01/Mexico IFC CAO Mexico 02/12/2011 Closed With Outputs
Ingenio Montelimar-01/Montelimar Environs IFC CAO Nicaragua 01/10/2015 Monitoring
Lonmin-01/Vice President request IFC CAO South Africa 21/08/2012 Closed Without Outputs
Marlin-01/Sipacapa IFC CAO Guatemala 01/01/2005 Closed Without Outputs
Niger Delta Contractor Revolving Credit Facility-01/Niger Delta IFC CAO Nigeria 01/06/2001 Closed Without Outputs
Tata Tea-02/Assam IFC CAO India 02/02/2013 Monitoring
Tata Tea/CAO Vice President Request IFC CAO India 01/05/2012 Monitoring
Togo LCT-01/Lome IFC CAO Togo 09/03/2015 Monitoring
VEIL II-01/ Ratanakiri Province IFC CAO Cambodia 10/02/2014 Monitoring
Wilmar Group-01/West Kalimantan IFC CAO Indonesia 01/07/2007 Closed With Outputs
Wilmar Group-03/Jambi IFC CAO Indonesia 09/11/2011 Closed With Outputs
Alto Maipo-02/Cajon del Maipo IFC CAO Chile 05/07/2017 Active
Bridge International Academies-1/Kenya IFC CAO Kenya 16/04/2018 Active
MPS-01/Tema IFC CAO Ghana 26/02/2018 Closed Without Outputs
Nedbank-01/Kintinian IFC CAO Guinea 27/04/2017 Active
Galnaftogaz-01/Kiev IFC CAO Ukraine 08/08/2018 Closed Without Outputs
Condor Gold-01/Santa Cruz de la India IFC CAO Nicaragua 26/07/2018 Closed Without Outputs
Salala Rubber Corporation-01/Margibi and Bong IFC CAO Liberia 27/05/2019 Active
Indorama Kokand/Hamkor Bank-01 IFC CAO Uzbekistan 30/06/2016 Active
Alcazar Energy-01/Jordan IFC CAO Jordan 02/03/2020 Active
Overseas Private Investment Corporation OA Complaints IAM Country Date Filed Status
Buchanan Renewables Biomass OPIC OA Liberia 22/01/2014 Closed With Outputs
World Bank Panel Complaints IAM Country Date Filed Status
Bogota Urban Services Project WB Panel Colombia 30/10/2007 Closed Without Outputs
Electricity Expansion Project WB Panel Kenya 26/10/2014 Monitoring
Integrated Coastal Zone Management and Clean-Up Project, First Request WB Panel Albania 30/07/2007 Closed With Outputs
Lagos Drainage and Sanitation Project WB Panel Nigeria 17/06/1998 Closed With Outputs Outside Process
Natural Resource Management Project WB Panel Kenya 14/01/2013 Closed With Outputs
Petroleum Development and Pipeline Project, Management of the Petroleum Economy Project, and Petroleum Sector Management Capacity Building Project WB Panel Chad 22/03/2001 Closed With Outputs
Protection of Basic Services Program Phase II Additional Financing and Promoting Basic Services Phase III Project WB Panel Ethiopia 24/09/2012 Monitoring
Santa Fe Road Infrastructure Project and Provincial Road Infrastructure Project, 3rd Request WB Panel Argentina 13/09/2007 Closed With Outputs
Second Rural Enterprise Support Project WB Panel Uzbekistan 05/09/2013 Closed With Outputs Outside Process
Sustainable Development of Natural Resources - Additional Financing, and Sustainable Development of Natural Resources II WB Panel Afghanistan 03/12/2012 Closed With Outputs Outside Process
Urban Development Project and Douala Infrastructure Development Project (not registered) WB Panel Cameroon 05/09/2007 Closed Without Outputs
DRC High Priority Roads Reopening and Maintenance (2nd Additional Financing) WB Panel Democratic Republic of Congo 03/08/2017 Monitoring
Amaravati Sustainable Capital City Development Project WB Panel India 25/03/2017 Closed Without Outputs
North Eastern Road-corridor Asset Management Project (NERAMP) (P125590) WB Panel Uganda 01/10/2020 Active
Cusco Transport Improvement Project (P132505) WB Panel Peru 16/07/2020 Active
Nepal-India Regional Trade and Transport Project (P144335) WB Panel Nepal 25/04/2020 Active
Second Kampala Institutional and Infrastructure Development Project (KIIDP-2) WB Panel Uganda 17/06/2021 Active