Complaints Mechanism

EFIC is Australia’s export credit agency, which was established in its current form in 1991. It supports the export of Australian goods and services overseas by providing financial solutions and advice to Australian businesses and their overseas buyers. EFIC also works closely with the federal, state and territory governments of Australia, industry associations, chambers of commerce, bilateral business councils, national and regional bodies and financial institutions from around the world.

EFIC has created a Complaint Mechanism to address concerns about its activities or supported projects. EFIC’s General Counsel manages the complaints mechanism and reports to the EFIC Board Audit Committee. The Complaint Mechanism offers dispute resolution services, which may include the use of external assistance such as experts and mediators. The resolution process may also involve other parties and be referred to other parties after consulting with complainants. It does not offer compliance review.