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EIB Complaints Mechanism
May a complainant request confidentiality?
Yes
Benchmark Category
Confidentiality of complainants and their information
Date of Policy Review
Mar, 2020
Page Updated On:
May 11, 2021, 5 p.m.
Citations
- Complaints Mechanism Principles, Terms of Reference, and Rules of Procedure (CMPTR); p. 11, section para. 2.6
- Complaints Mechanism Operating Procedures (CMOP); p. 6, section para. 4.4
- Complaints Mechanism Principles, Terms of Reference, and Rules of Procedure (CMPTR); p. 15, section para. 13
- Complaints Mechanism Operating Procedures (CMOP); p. 18, section para. 10.3.2
- Complaints Mechanism Policy; p. 10, section 4.6.2
- Complaints Mechanism Procedures; p. 2, section 1.2.2
- Complaints Mechanism Procedures; p. 11, section ROC 3.2
Notes
A confidential treatment may severely limit the capability of the CM to handle the complaint, and may not discharge the EIB Group from the duty to provide the EU competent authorities with access to the complaint.
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review