EIB Complaints Mechanism Benchmark | Accountability Console

EIB Complaints Mechanism

Must a request be made for confidentiality?

Yes

Benchmark Category

Confidentiality of complainants and their information

Date of Policy Review

Mar, 2020

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Complaints Mechanism Policy; p. 10, section 4.6.1-4.6.4

Notes

However, paragraph 4.6.3 states complainants will be requested to indicate at time of receipt if they consent to communicating names to external stakeholders.

How do other IAMs compare?

IAM	Answer
OPIC Office of Accountability	Yes
UNDP Social and Environmental Compliance Unit	Yes
DEG/FMO/PR Independent Complaints Mechanism	No
AFD Environmental and Social Complaints Mechanism	Yes
EBRD Project Complaint Mechanism	Yes
ADB Special Project Facilitator and Compliance Review Panel	No
IDB Independent Consultation and Investigation Mechanism	Yes
UNDP Stakeholder Response Mechanism	Yes
EBRD Independent Project Accountability Mechanism	Yes
GCF Independent Redress Mechanism	Yes
AfDB Independent Recourse Mechanism	Yes
WB Inspection Panel	Yes
WB Accountability Mechanism	Yes
AIIB Project-affected People’s Mechanism	Yes

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review