Contact Us
×Thank you for taking the time to help us improve the Console.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Loading...
EIB Complaints Mechanism
Are the parties' confidential documents protected from disclosure?
Yes
Benchmark Category
Confidentiality of complainants and their information
Date of Policy Review
Mar, 2020
Page Updated On:
May 11, 2021, 5 p.m.
Citations
- Complaints Mechanism Principles, Terms of Reference, and Rules of Procedure (CMPTR); p. 15, section para. 13.1
- Complaints Mechanism Operating Procedures (CMOP); p. 18, section para. 10.3.2
- Complaints Mechanism Policy; p. 10, section 4.6.2
- Complaints Mechanism Policy; p. 11, section 4.7.11
- Complaints Mechanism Procedures; p. 11, section ROC 3.2
Notes
A confidential treatment may severely limit the capability of the CM to handle the complaint, and may not discharge the EIB Group from the duty to provide the EU competent authorities with access to the complaint. The processing of personal data is governed by the relevant rules of the EU legal framework concerning data protection.
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review