UNDP Stakeholder Response Mechanism Benchmark | Accountability Console

UNDP Stakeholder Response Mechanism

Must the complaint be in writing?

Benchmark Category

Form of a complaint

Date of Policy Review

Mar, 2018

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Stakeholder Response Mechanism Overview and Guidance (SRM O&G); p. 17, section Annex A para. 1

Notes

It is unclear whether Annex A indicates that the complaint can be filed orally with BPPS or the country staff. Website provides that complaints can communicated by phone. http://www.undp.org/content/undp/en/home/operations/accountability/secu-srm/stakeholder-response-mechanism.htm

How do other IAMs compare?

IAM	Answer
OPIC Office of Accountability	Yes
UNDP Social and Environmental Compliance Unit	No
AFD Environmental and Social Complaints Mechanism	Yes
DEG/FMO/PR Independent Complaints Mechanism	Yes
EBRD Project Complaint Mechanism	Yes
ADB Special Project Facilitator and Compliance Review Panel	Yes
IDB Independent Consultation and Investigation Mechanism	Yes
EIB Complaints Mechanism	Yes
EBRD Independent Project Accountability Mechanism	Yes
GCF Independent Redress Mechanism	No
AfDB Independent Recourse Mechanism	Other
WB Inspection Panel	Yes
WB Accountability Mechanism	Yes
AIIB Project-affected People’s Mechanism	Yes
IKI Compliance Mechanism	No
IFC Compliance Advisor/Ombudsman	Yes

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review