EIB Complaints Mechanism

May the complaint be delivered by mail?

Yes

Benchmark Category

Delivery of the complaint

Date of Policy Review

Mar, 2020

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Notes

The policy indicates that the complaint may be submitted as a written communication, and the website provides an address for mailing complaints. https://www.eib.org/en/about/accountability/complaints/submit/index.htm

How do other IAMs compare?

IAM	Answer
OPIC Office of Accountability	Yes
UNDP Stakeholder Response Mechanism and Social and Environmental Compliance Unit	Yes
DEG/FMO/PR Independent Complaints Mechanism	Yes
UNDP Stakeholder Response Mechanism	Yes
EBRD Project Complaint Mechanism	Yes
ADB Special Project Facilitator and Compliance Review Panel	Yes
IDB Independent Consultation and Investigation Mechanism	Yes
EBRD Independent Project Accountability Mechanism	Yes
GCF Independent Redress Mechanism	Yes
AfDB Independent Recourse Mechanism	Yes
WB Inspection Panel	Yes
AIIB Project-affected People’s Mechanism	Yes
IKI Compliance Mechanism	Yes
IFC Compliance Advisor/Ombudsman	Yes
WB Accountability Mechanism	Yes
DFC Independent Accountability Mechanism	Yes
AFD Environmental and Social Complaints Mechanism	Yes

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review