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EIB Complaints Mechanism
Does the IAM report on outcomes independent of institution staff?
Yes
Benchmark Category
Decision-making Authority During the IAM's Process
Date of Policy Review
Mar, 2020
Page Updated On:
May 11, 2021, 5 p.m.
Citations
- Complaints Mechanism Policy; p. 11, section 5.1.4
- Complaints Mechanism Policy; p. 11, section 5.1.11
- Complaints Mechanism Operating Procedures (CMOP); p. 8, section para. 4.8
- Complaints Mechanism Operating Procedures (CMOP); p. 13, section para. 5.6.5
- Complaints Mechanism Operating Procedures (CMOP); p. 14, section para. 5.7.6
- Complaints Mechanism Policy; p. 16, section 8.6
Notes
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review