UNDP Stakeholder Response Mechanism and Social and Environmental Compliance Unit

May the complaint be delivered at the local/Country Office level?

Unknown

Benchmark Category

Delivery of the complaint

Date of Policy Review

Jan, 2018

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Notes

No provision.

How do other IAMs compare?

IAM	Answer
OPIC Office of Accountability	Unknown
AFD Environmental and Social Complaints Mechanism	Yes
UNDP Stakeholder Response Mechanism	Yes
EBRD Project Complaint Mechanism	Yes
ADB Special Project Facilitator and Compliance Review Panel	Yes
IDB Independent Consultation and Investigation Mechanism	Yes
EIB Complaints Mechanism	Yes
EBRD Independent Project Accountability Mechanism	Yes
DEG/FMO/PR Independent Complaints Mechanism	Unknown
GCF Independent Redress Mechanism	Unknown
AfDB Independent Recourse Mechanism	Yes
WB Inspection Panel	Yes
WB Accountability Mechanism	Yes
AIIB Project-affected People’s Mechanism	Does not specify where a complaint can be "hand-delivered."

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review