EIB Complaints Mechanism

If sent by fax or email, must an original copy of the complaint be sent by mail?

Benchmark Category

Delivery of the complaint

Date of Policy Review

Mar, 2020

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Notes

How do other IAMs compare?

IAM	Answer
UNDP Stakeholder Response Mechanism and Social and Environmental Compliance Unit	No
AFD Environmental and Social Complaints Mechanism	No
DEG/FMO/PR Independent Complaints Mechanism	No
UNDP Stakeholder Response Mechanism	No
EBRD Project Complaint Mechanism	No
ADB Special Project Facilitator and Compliance Review Panel	No
IDB Independent Consultation and Investigation Mechanism	No
OPIC Office of Accountability	No
EBRD Independent Project Accountability Mechanism	No
GCF Independent Redress Mechanism	No
AfDB Independent Recourse Mechanism	No
WB Inspection Panel	No
WB Accountability Mechanism	No
AIIB Project-affected People’s Mechanism	No

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review