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EIB Complaints Mechanism
Is there an immediate acknowledgement that the complaint has been received (within 5 days)?
No
Benchmark Category
Initial screening and response to a complaint
Date of Policy Review
Mar, 2020
Page Updated On:
May 11, 2021, 5 p.m.
Citations
Notes
Acknowledgement within 10 days.
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review