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EIB Complaints Mechanism
Does the IAM report on outcomes independent of the Board?
Yes
Benchmark Category
Decision-making Authority During the IAM's Process
Date of Policy Review
Mar, 2020
Page Updated On:
May 11, 2021, 5 p.m.
Citations
- Complaints Mechanism Policy; p. 16, section 8.6
- Complaints Mechanism Policy; p. 11, section 5.1.11
- Complaints Mechanism Operating Procedures (CMOP); p. 8, section para. 4.8
- Complaints Mechanism Operating Procedures (CMOP); p. 13, section para. 5.6.5
- Complaints Mechanism Operating Procedures (CMOP); p. 14, section para. 5.7.6
- Complaints Mechanism Policy; p. 11, section 5.1.4
Notes
The IAM is free from internal and external interference in the issuance and publishing of its public reports and related documents, without prejudice to the corresponding competences of the EIB Group Governing Bodies.
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review