OPIC Office of Accountability Benchmark | Accountability Console

OPIC Office of Accountability

If the complaint is outside the IAM's scope, will it be referred to another department?

Unknown

Benchmark Category

Initial screening and response to a complaint

Date of Policy Review

Jan, 2005

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Operational Guidelines Handbook for Problem-Solving and Compliance Review Services (OG); p. 5, section para. 4.2

Notes

If the request contains allegations that the Project is in violation of OPIC policy or U.S. law, the OA will refer the issues raised to management for possible action.

How do other IAMs compare?

IAM	Answer
UNDP Social and Environmental Compliance Unit	Yes
DEG/FMO/PR Independent Complaints Mechanism	Yes
UNDP Stakeholder Response Mechanism	Unknown
EBRD Project Complaint Mechanism	Yes
ADB Special Project Facilitator and Compliance Review Panel	Yes
IDB Independent Consultation and Investigation Mechanism	Yes
AFD Environmental and Social Complaints Mechanism	Yes
EBRD Independent Project Accountability Mechanism	Yes
GCF Independent Redress Mechanism	Unknown
AfDB Independent Recourse Mechanism	Unknown
WB Inspection Panel	Unknown
WB Accountability Mechanism	Unknown
AIIB Project-affected People’s Mechanism	Yes
IKI Compliance Mechanism	Other
IFC Compliance Advisor/Ombudsman	Yes

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review