EBRD Project Complaint Mechanism Benchmark | Accountability Console

EBRD Project Complaint Mechanism

How long does the IAM take to determine eligibility for further review?

Other

Benchmark Category

Who determines eligibility

Date of Policy Review

Jan, 2014

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Notes

Around 40 days after submission of Bank management response to complaint. There are no clear timelines for the processes described in paras. 32-33.

How do other IAMs compare?

IAM	Answer
AFD Environmental and Social Complaints Mechanism	Unknown
UNDP Social and Environmental Compliance Unit	Other
DEG/FMO/PR Independent Complaints Mechanism	Other
UNDP Stakeholder Response Mechanism	Other
ADB Special Project Facilitator and Compliance Review Panel	Other
IDB Independent Consultation and Investigation Mechanism	Other
OPIC Office of Accountability	Other
EIB Complaints Mechanism	Other
EBRD Independent Project Accountability Mechanism	Other
GCF Independent Redress Mechanism	Other
AfDB Independent Recourse Mechanism	Other
WB Inspection Panel	Other
WB Accountability Mechanism	Other

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review