UNDP Stakeholder Response Mechanism Benchmark | Accountability Console
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UNDP Stakeholder Response Mechanism

Does the mechanism require Pres/management approval at any stage in the process?

Yes

Benchmark Category

Decision-making Authority During the IAM's Process

Date of Policy Review

Mar, 2018

Page Updated On:

May 11, 2021, 5 p.m.

Notes

Yes. Designated staff perform SRM functions on the Country Office, Regional Bureaux and Regional Hubs, and BPPS levels. SRM responses are formulated in conjunction with Country Office, Regional Bureaux and Regional Hubs, and BPPS.

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review