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UNDP Stakeholder Response Mechanism
Does the mechanism require Pres/management approval at any stage in the process?
Yes
Benchmark Category
Decision-making Authority During the IAM's Process
Date of Policy Review
Mar, 2018
Page Updated On:
May 11, 2021, 5 p.m.
Citations
Notes
Yes. Designated staff perform SRM functions on the Country Office, Regional Bureaux and Regional Hubs, and BPPS levels. SRM responses are formulated in conjunction with Country Office, Regional Bureaux and Regional Hubs, and BPPS.
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review