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DEG/FMO/PR Independent Complaints Mechanism
Are site visits allowed as part of the review of the eligibility investigation?
Other
Benchmark Category
Site visits
Date of Policy Review
Jan, 2017
Page Updated On:
May 11, 2021, 5 p.m.
Citations
- Independent Complaints Mechanism FMO (FMO ICM); p. 9, section para. 3.2.2
- Independent Complaints Mechanism FMO (FMO ICM); p. 11, section para. 3.3.1
- Independent Complaints Mechanism DEG (DEG ICM); p. 9, section para. 3.2.2
- Independent Complaints Mechanism DEG (DEG ICM); p. 11, section para. 3.3.1
- Independent Complaints Mechanism Proparco (PR ICM); p. 10, section para. 3.2.2
- Independent Complaints Mechanism Proparco (PR ICM); p. 12, section para. 3.3.1
Notes
No provision in para. 3.2.2 concerning eligibility, but visiting project sites is allowed under methods of inquiry.
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review