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EIB Complaints Mechanism
Does the IAM have authority to conduct site visits in the investigation stage?
Yes
Benchmark Category
Site visits
Date of Policy Review
Mar, 2020
Page Updated On:
May 11, 2021, 5 p.m.
Citations
- Complaints Mechanism Principles, Terms of Reference, and Rules of Procedure (CMPTR); p. 13, section para. 8.2
- Complaints Mechanism Operating Procedures (CMOP); p. 12, section para. 5.6.2
- Complaints Mechanism Operating Procedures (CMOP); p. 13, section para. 5.6.4
- Complaints Mechanism Policy; p. 15, section 6.2.2
- Complaints Mechanism Procedures; p. 8, section 2.4.5
Notes
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review