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DEG/FMO/PR Independent Complaints Mechanism
May the investigation be extended beyond the established time frame if necessary?
Yes
Benchmark Category
Outcomes of the Compliance Review Process
Date of Policy Review
Jan, 2017
Page Updated On:
May 11, 2021, 5 p.m.
Citations
- Independent Complaints Mechanism FMO (FMO ICM); p. 10, section para. 3.2.13
- Independent Complaints Mechanism FMO (FMO ICM); p. 11, section para. 3.3.2
- Independent Complaints Mechanism DEG (DEG ICM); p. 10, section para. 3.2.13
- Independent Complaints Mechanism DEG (DEG ICM); p. 11, section para. 3.3.2
- Independent Complaints Mechanism Proparco (PR ICM); p. 12, section para. 3.3.2
Notes
No established timeframe for Compliance review; case-specific timeframe can be extended.
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review