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EIB Complaints Mechanism
Is there a right to appeal the outcome to an independent higher authority?
Yes
Benchmark Category
Right to Appeal
Date of Policy Review
Mar, 2020
Page Updated On:
May 11, 2021, 5 p.m.
Citations
- Complaints Mechanism Principles, Terms of Reference, and Rules of Procedure (CMPTR); p. 9, section para. 6
- 2014 PCM Rules and Procedures (ROP); p. 14, section paras. 11-12
- EO-EIB MOU; p. 17, section European Ombudsman
- Complaints Mechanism Operating Procedures (CMOP); p. 3, section Background
- Complaints Mechanism Policy; p. 11, section 4.5
- Complaints Mechanism Policy; p. 7, section 1.2
- Complaints Mechanism Policy; p. 19, section Annex 1
Notes
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review