EBRD Project Complaint Mechanism Benchmark | Accountability Console

EBRD Project Complaint Mechanism

Are guides published in multiple languages?

Yes

Benchmark Category

Public Access to the IAM/Outreach

Date of Policy Review

Jan, 2014

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Notes

Yes http://www.ebrd.com/work-with-us/project-finance/project-complaint-mechanism/submit-a-complaint.html

How do other IAMs compare?

IAM	Answer
OPIC Office of Accountability	Yes
DEG/FMO/PR Independent Complaints Mechanism	Yes
UNDP Social and Environmental Compliance Unit	Yes
UNDP Stakeholder Response Mechanism	Yes
ADB Special Project Facilitator and Compliance Review Panel	Yes
IDB Independent Consultation and Investigation Mechanism	Yes
AFD Environmental and Social Complaints Mechanism	Yes
EIB Complaints Mechanism	Yes
EBRD Independent Project Accountability Mechanism	Yes
GCF Independent Redress Mechanism	Unknown
AfDB Independent Recourse Mechanism	Unknown
WB Inspection Panel	Yes
WB Accountability Mechanism	Yes

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review