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DEG/FMO/PR Independent Complaints Mechanism
Does the IAM have dedicated staff in addition to the head/director?
No
Benchmark Category
IAM Staff
Date of Policy Review
Jan, 2017
Page Updated On:
May 11, 2021, 5 p.m.
Citations
Notes
The Complaints Office functions are housed in departments/functions of the respective institutions.
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review