WB Accountability Mechanism

May the complaint be delivered in person?

Unknown

Benchmark Category

Delivery of the complaint

Date of Policy Review

Dec, 2022

Page Updated On:

Nov. 17, 2025, 2:21 p.m.

Citations

Notes

The policy specifically states that requests may be submitted via mail or electronically, but does not say whether they may be delivered in-person.

How do other IAMs compare?

IAM	Answer
OPIC Office of Accountability	Yes
UNDP Stakeholder Response Mechanism and Social and Environmental Compliance Unit	Yes
UNDP Stakeholder Response Mechanism	Yes
EBRD Project Complaint Mechanism	Yes
ADB Special Project Facilitator and Compliance Review Panel	Yes
IDB Independent Consultation and Investigation Mechanism	Yes
EIB Complaints Mechanism	Yes
EBRD Independent Project Accountability Mechanism	Yes
DEG/FMO/PR Independent Complaints Mechanism	Unknown
GCF Independent Redress Mechanism	Unknown
AfDB Independent Recourse Mechanism	Yes
WB Inspection Panel	Unknown
AIIB Project-affected People’s Mechanism	Yes
IKI Compliance Mechanism	No
IFC Compliance Advisor/Ombudsman	Yes
DFC Independent Accountability Mechanism	Yes
AFD Environmental and Social Complaints Mechanism	Yes

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review