EIB Complaints Mechanism Benchmark | Accountability Console

EIB Complaints Mechanism

Does the IAM decide eligibility independent of institution staff?

Yes

Benchmark Category

Decision-making Authority During the IAM's Process

Date of Policy Review

Mar, 2020

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Notes

The IAM sits in the independent Inspectorate General, and the Inspector General assists in the determination of eligibility for compliance review and dispute resolution.

How do other IAMs compare?

IAM	Answer
UNDP Social and Environmental Compliance Unit	Yes
DEG/FMO/PR Independent Complaints Mechanism	Yes
AFD Environmental and Social Complaints Mechanism	Yes
UNDP Stakeholder Response Mechanism	No
EBRD Project Complaint Mechanism	Yes
ADB Special Project Facilitator and Compliance Review Panel	Yes
IDB Independent Consultation and Investigation Mechanism	Yes
OPIC Office of Accountability	Yes
EBRD Independent Project Accountability Mechanism	Yes
GCF Independent Redress Mechanism	Yes
AfDB Independent Recourse Mechanism	Yes
WB Inspection Panel	Yes
WB Accountability Mechanism	Yes
AIIB Project-affected People’s Mechanism	Yes

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review