EIB Complaints Mechanism Benchmark | Accountability Console

EIB Complaints Mechanism

May the IAM accept a complaint against multiple projects?

Unknown

Benchmark Category

Project-related scope and limitations of the IAM

Date of Policy Review

Mar, 2020

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Complaints Mechanism Policy; p. 8, section 3.1

Notes

The definition of maladministration is broad and could presumably allow a complaint against multiple projects. However, the policy documents do not clearly indicate that this is possible.

How do other IAMs compare?

IAM	Answer
UNDP Social and Environmental Compliance Unit	Unknown
DEG/FMO/PR Independent Complaints Mechanism	Unknown
UNDP Stakeholder Response Mechanism	Unknown
EBRD Project Complaint Mechanism	Unknown
ADB Special Project Facilitator and Compliance Review Panel	Unknown
IDB Independent Consultation and Investigation Mechanism	Unknown
OPIC Office of Accountability	Yes
AFD Environmental and Social Complaints Mechanism	Unknown
EBRD Independent Project Accountability Mechanism	Unknown
AfDB Independent Recourse Mechanism	Unknown
GCF Independent Redress Mechanism	Unknown
WB Inspection Panel	Unknown
WB Accountability Mechanism	Unknown
AIIB Project-affected People’s Mechanism	No provision.

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review