EBRD Project Complaint Mechanism Benchmark | Accountability Console

EBRD Project Complaint Mechanism

Will staff from the IAM meet with potential complainants?

Unknown

Benchmark Category

Preparation of the complaint

Date of Policy Review

Jan, 2014

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Notes

The policy does not provide information on whether the guidance described in para. 3 can be provided in-person.

How do other IAMs compare?

IAM	Answer
OPIC Office of Accountability	Unknown
UNDP Social and Environmental Compliance Unit	Unknown
DEG/FMO/PR Independent Complaints Mechanism	Unknown
ADB Special Project Facilitator and Compliance Review Panel	Unknown
IDB Independent Consultation and Investigation Mechanism	Unknown
UNDP Stakeholder Response Mechanism	Unknown
AFD Environmental and Social Complaints Mechanism	Unknown
EIB Complaints Mechanism	Unknown
EBRD Independent Project Accountability Mechanism	Yes
GCF Independent Redress Mechanism	Yes
AfDB Independent Recourse Mechanism	Yes
WB Inspection Panel	Unknown
WB Accountability Mechanism	Yes
AIIB Project-affected People’s Mechanism	Yes
IKI Compliance Mechanism	"Before filing a complaint, potential complainants can contact the IKI complaint mechanism to learn more about the requirements for filing a complaint." (might not be a meeting).
IFC Compliance Advisor/Ombudsman	Yes

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review