EIB Complaints Mechanism Benchmark | Accountability Console

EIB Complaints Mechanism

May a complaint be brought before a project is approved by the institution's Board?

Other

Benchmark Category

When to bring the complaint

Date of Policy Review

Mar, 2020

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Notes

Category E & F complaints can be admissible if the EIB is actively considering financing the project (i.e., after the Management Committee's decision to appraise). If the project has not been approved by the EIB, Category E &F complaints will go through the "Prevention Procedure".

How do other IAMs compare?

IAM	Answer
AFD Environmental and Social Complaints Mechanism	Unknown
OPIC Office of Accountability	Yes
UNDP Social and Environmental Compliance Unit	No
UNDP Stakeholder Response Mechanism	Yes
EBRD Project Complaint Mechanism	Other
ADB Special Project Facilitator and Compliance Review Panel	Yes
IDB Independent Consultation and Investigation Mechanism	No
DEG/FMO/PR Independent Complaints Mechanism	Yes
EBRD Independent Project Accountability Mechanism	Other
GCF Independent Redress Mechanism	Yes
AfDB Independent Recourse Mechanism	Yes
WB Inspection Panel	Yes
WB Accountability Mechanism	Yes
AIIB Project-affected People’s Mechanism	Other
IKI Compliance Mechanism	Yes
IFC Compliance Advisor/Ombudsman	No

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review