DEG/FMO/PR Independent Complaints Mechanism Benchmark | Accountability Console

DEG/FMO/PR Independent Complaints Mechanism

Must the complaint describe attempts to resolve concerns with other relevant parties as well?

Other

Benchmark Category

Eligibility requirements

Date of Policy Review

Jan, 2017

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Notes

Complaints should include information on actions to address the grievance, which can include contact with the client.

How do other IAMs compare?

IAM	Answer
OPIC Office of Accountability	Other
UNDP Social and Environmental Compliance Unit	No
AFD Environmental and Social Complaints Mechanism	Yes
EBRD Project Complaint Mechanism	Other
ADB Special Project Facilitator and Compliance Review Panel	No
IDB Independent Consultation and Investigation Mechanism	No
UNDP Stakeholder Response Mechanism	Other
EIB Complaints Mechanism	No
EBRD Independent Project Accountability Mechanism	Other
GCF Independent Redress Mechanism	No
AfDB Independent Recourse Mechanism	Other
WB Inspection Panel	Yes
WB Accountability Mechanism	No
AIIB Project-affected People’s Mechanism	Other
IKI Compliance Mechanism	No
IFC Compliance Advisor/Ombudsman	No

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review