EIB Complaints Mechanism

May the IAM waive a prior attempted resolution requirement if dangerous or futile?

Yes

Benchmark Category

Eligibility requirements

Date of Policy Review

Mar, 2020

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Notes

Prior attempted resolution requirement only applies to projects under appraisal.

How do other IAMs compare?

IAM	Answer
OPIC Office of Accountability	Yes
DEG/FMO/PR Independent Complaints Mechanism	Other
UNDP Stakeholder Response Mechanism and Social and Environmental Compliance Unit	N/A
EBRD Project Complaint Mechanism	Yes
ADB Special Project Facilitator and Compliance Review Panel	Unknown
IDB Independent Consultation and Investigation Mechanism	Other
UNDP Stakeholder Response Mechanism	Yes
EBRD Independent Project Accountability Mechanism	Yes
GCF Independent Redress Mechanism	N/A
AfDB Independent Recourse Mechanism	Yes
WB Inspection Panel	Unknown
AIIB Project-affected People’s Mechanism	Yes
IKI Compliance Mechanism	N/A
IFC Compliance Advisor/Ombudsman	N/A
WB Accountability Mechanism	No
DFC Independent Accountability Mechanism	N/A
AFD Environmental and Social Complaints Mechanism	Yes

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review