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UNDP Stakeholder Response Mechanism
May a complaint request use of a specific function (compliance or dispute resolution)?
Yes
Benchmark Category
Eligibility requirements
Date of Policy Review
Mar, 2018
Page Updated On:
May 11, 2021, 5 p.m.
Citations
- Stakeholder Response Mechanism Overview and Guidance (SRM O&G); p. 3, section I
- Stakeholder Response Mechanism Overview and Guidance (SRM O&G); p. 13, section V
- Stakeholder Response Mechanism Overview and Guidance (SRM O&G); p. 18, section Annex A para. 2
- Stakeholder Response Mechanism Overview and Guidance (SRM O&G); p. 20, section Annex A para. 3
- Social and Environmental Compliance Unit Investigation Guidelines (IG); p. 3, section para. 1.4
- Social and Environmental Compliance Unit Investigation Guidelines (IG); p. 5, section para. 3.16
- Social and Environmental Compliance Unit Investigation Guidelines (IG); p. 7, section paras. 8.27-8
- Social and Environmental Compliance Unit Investigation Guidelines (IG); p. 8, section para. 8.3.33
Notes
Complainants can apply to either SECU (compliance review) or the SRM (problem solving). Complainants can use both functions.
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review