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DEG/FMO/PR Independent Complaints Mechanism
Does the IAM issue follow-up monitoring reports independently?
Yes
Benchmark Category
Decision-making Authority During the IAM's Process
Date of Policy Review
Jan, 2017
Page Updated On:
May 11, 2021, 5 p.m.
Citations
- Independent Complaints Mechanism FMO (FMO ICM); p. 10, section para. 3.2.11
- Independent Complaints Mechanism FMO (FMO ICM); p. 12, section para. 3.5.2
- Independent Complaints Mechanism DEG (DEG ICM); p. 10, section para. 3.2.11
- Independent Complaints Mechanism DEG (DEG ICM); p. 12, section para. 3.5.2
- Independent Complaints Mechanism Proparco (PR ICM); p. 12, section para. 3.5.2
Notes
For dispute resolution, monitoring is determined on a case-by-case basis, including roles and responsibilities to monitor. On the basis of the monitoring agreements made, the ICM will publicly disclose the outcomes
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review