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IAM Benchmark Report
For reports with multiple IAMs, please scroll to the right to see all values.
Category | Question | IFC CAO | EIB CM | AFD ESCM | DEG/FMO/PR ICM | EBRD IPAM | AfDB IRM | IDB MICI | OPIC OA | WB Panel | EBRD PCM | UNDP SECU | ADB SPF CRP | UNDP SRM |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Delivery of the complaint | If sent by fax or email, must an original copy of the complaint be sent by mail? | No | No | No | No | No | No | No | No | No | No | No | No | |
Delivery of the complaint | May the complaint be delivered at the institution's regional, country, or local office? | No | Yes | Yes | Unknown | Yes | Yes | Yes | Unknown | Yes | Yes | Unknown | Yes | Yes |
Delivery of the complaint | May the complaint be delivered at the local/Country Office level? | Yes | Yes | Unknown | Yes | Yes | Yes | Unknown | Yes | Yes | Unknown | Yes | Yes | |
Delivery of the complaint | May the complaint be delivered by mail? | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Delivery of the complaint | May the complaint be delivered in person? | Yes | Yes | Yes | Unknown | Yes | Yes | Yes | Yes | Unknown | Yes | Yes | Yes | Yes |
Delivery of the complaint | May the complaint be delivered through email? | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |