Complaint > Alcazar Energy-01/Jordan

Dispute Resolution: CAO ASSESSMENT REPORT

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA-supported projects in a manner that is fair, objective, and constructive, and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org – iii – TABLE OF CONTENTS TABLE OF CONTENTS.............................................................................................................................. III L...

Complaint > Integrated Citarum Water Resources Management Investment Program 2

Dispute Resolution: Final Report (English)

...President on 22 December 2008. vi I. BACKGROUND A. The Project 1. The Integrated Citarum Water Resources Management Investment Program (ICWRMIP)1 is funding a range of interventions to introduce integrated water resources management in the Citarum River basin. ICWRMIP – Project 12 aims to undertake priority interventions including the rehabilitation of the West Tarum Canal (WTC) to improve the flow and quality of water. The Directorate General of Water Resources (DGWR) of the Ministr...

Complaint > Improvement of Health Services Delivery at Mulago Hospital and in the City of Kampala, Uganda

Dispute Resolution: IRM Problem-Solving Progress Report

...Request fulfills the requirements for registration under the IRM Rules and Procedures and in deference to the demand of the complainants, I have decided to register it. 4. Pursuant to paragraph 19, 20 and 21 of the IRM Rules, the Request was registered in the IRM Register of Requests, on 7 March, 2014, under No. RQ2014/12 . On the same day, the Notice of Registration of the Request was duly sent to the Requestors, the Boards of Directors, and the President of the Bank. The Register of Req...

Complaint > Development of the Industry of Products of the Vegetable Sponge

Dispute Resolution: Issuance of Consultation Phase Report

...request was referred to the ICIM when it became effective on 7 September 2010, and was declared eligible for the Consultation Phase on 16 December 2010, based on the application of relevant IIM policies. Stakeholders: Brigitte Fuzellier, Requester, President of Loofah S.A.; Jerome Fuzellier, General Manager of Loofah S.A.; Carlos Ortiz, Country Office Technical Specialist; Alejandro Escobar, Multilateral Investment Fund (MIF) Technical Specialist. ICIM work group: Isabel Lavadenz (Ombudsperson) ...

Complaint > Rawalpindi Environmental Improvement Project (Sewage Treatment Plant Component)

Dispute Resolution: Review and Assessment Report (English)

...President to the Board of Directors on Proposed Loans to Pakistan for the Rawalpindi Environmental Improvement Project. Manila. Loans 2211-PAK and 2212(SF)-PAK for $20 million and $40 million, respectively, approved on 13 December 2005. iv reasons for differences in compensation should be provided. The Resettlement Plan should be implemented according to ADB policy, and briefings on realistic future employment opportunities should ...

Complaint > Adjaristsqali Hydropower Project

Dispute Resolution: EBRD Problem Solving Completion Report (English)

...Request to the IPAM Requests regarding the environmental, social or public disclosure performance of an EBRD Project can be sent by email, telephone or in writing to the address listed or via the online IPAM Online Request form. OFFICIAL USE OFFICIAL USE EXECUTIVE SUMMARY In February 2018, the PCM received a Complaint from community members of the village of Makhalakidzeebi, Georgia (i.e., the Complainants). The Complainants raised concerns in relation to the EBRD’s Shuakhevi Hydr...

Complaint > EPS Kolubara Environmental Improvement

Dispute Resolution: Problem-solving Completion Report Summary (English)

...requested that a Problem-solving Initiative (PSI) be undertaken by the PCM. In a written response to the first and the second Complaints, EBRD Management indicated support for a Problem-solving Initiative undertaken by the PCM. The Eligibility Assessment Report for a Problem-solving Initiative (PSI), released in August 2017, concluded that both Complaints are eligible and satisfy the criteria for a PSI in accordance with the PCM Rules of Procedure (PCM RP), specifically paragraphs 24-26 and 28-2...

Complaint > Rehabilitation of the Railway in Cambodia Project

Dispute Resolution: Final Report (English)

...President to the Board of Directors: Proposed Loan and Administration of Loan to the Kingdom of Cambodia for the Greater Mekong Subregion Rehabilitation of the Railway in Cambodia Project. Manila (Loan 2288 for $42 million, approved on 13 December.) ADB 2009. Report and Recommendation of the President to the Board of Directors: Proposed Supplementary Loan, and Administration of Grant and Technical Assistance Grant to the Kingdom of Cambodia Greater Mekong Subregion Rehabilitation of the Rai...

Complaint > CAREC Transport Corridor I Investment Program

Dispute Resolution: Final Report (English)

...request for two cattle passages and a bridge or underpass for agricultural machinery, which they had requested in earlier consultations. At the time, they were concerned about access to grazing pastures; the safe passage of agricultural equipment; adequate means of water flow from the south side to the north side of the road, where the village is located; accessing the highway; and obtaining information about the project. OSPF concluded that there was reasonable probability that the complai...

Complaint > South-West Corridor Road Project

Dispute Resolution: Problem-solving Completion Report (English)

...President with a recommendation that the PCM undertake a Problem-solving Initiative in line with 2014 PCM RP 36. The President approved the recommendation on October 20, 2015. PCM Expert Susan Wildau was assigned to undertake the PSI. 4. The PCM Expert conducted the Problem-solving Initiative from 17 to 29 July 2016. This document comprises the Problem-solving Initiative Completion Report in accordance with PCM RP 37. The Report describes the issues raised in...

Complaint > Bridge International Academies-03/Kenya

Dispute Resolution: CAO ASSESSMENT REPORT

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA-supported projects in a manner that is fair, objective, and constructive, and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org – iii – TABLE OF CONTENTS TABLE OF CONTENTS............................................................................................................ III LIST OF ACRONYMS......

Complaint > Benban Solar-02

Dispute Resolution: Dispute Resolution Conclusion Report

...requesting wage raises and filing complaints. In July 2022, CAO found the complaint eligible and began an assessment. In accordance with the CAO Policy, 3 CAO shared the complaint with the independent Accountability Mechanisms (IAMs) of other development finance institutions supporting the project, specifically the Independent Recourse Mechanism (IRM) of the African Development Bank (AfDB). The AfDB-IRM determined that the case would be handled through their compliance review function. CA...

Complaint > Fuzhou Environmental Improvement Project

Dispute Resolution: Review and Assessment report (RAR) (English)

...president PRC – People's Republic of China CONTENTS Page EXECUTIVE SUMMARY (ii) MAP (iii) I. BACKGROUND 1 A. The Project ...

Complaint > CAREC Transport Corridor 1 (Bishkek-Torugart Road) Project 1

Dispute Resolution: Final Report (English)

...President, and other information provided by the Central and West Asia Department (CWRD); (ii) the findings of OSPF's eligibility mission in November 2010; (iii) interviews with ADB staff currently involved in the project; (iv) a review and assessment mission from 2 to 7 December 2010, which included interviews and other meetings with the complainants and concerned ADB staff, and interviews with government stakeholders, 1 Grant No. 123-KGZ for $20 million, approved on 14 November 2008. ...

Complaint > CAREC Transport Corridor I Investment Program

Dispute Resolution: Review and Assessment Report (RAR) (English)

...request for two cattle passages and a bridge or underpass for agricultural machinery, which they had also requested in earlier consultations. They are concerned about access to grazing pastures; the safe passage of agricultural equipment; adequate means of water flow from the south side to the north side of the road, where the village is located; accessing the highway; and obtaining information about the project. Several factors have led OSPF to conclude that there is a reasonable ...

Complaint > Benban Solar-02

Dispute Resolution: CAO ASSESSMENT REPORT

...requesting raises or filing complaints. The complaint is related to labor conditions in 13 active projects by the International Finance Corporation (IFC) 1 and in 12 active projects supported by the Multilateral Investment Guarantee Agency (MIGA) 2 in the Benban Solar Park in Egypt (“the Project”). In July 2022, CAO determined that the complaint met its three eligibility criteria and began an assessment of the complaint. In accordance with CAO Policy (para. 169), 3 CAO shared the compla...

Complaint > Benban Solar-05

Dispute Resolution: Dispute Resolution Conclusion Report

...request and consent of the Complainants.2 In October 2022, the Complainants expressed their desire for the complaint to be referred back to CAO and to end their engagement with IFC. CAO then began an assessment of the complaint in October 2022. During the assessment, the Complainants and the Benban Solar Park representatives expressed an interest in engaging in a dispute resolution process facilitated by CAO to resolve the issues raised in the complaint. In accordance with the CAO Policy, ...

Complaint > Daehan Wind Power Company 01/Tafila

Dispute Resolution: Dispute Resolution Conclusion Report

...request of the Company, the DR process was paused between May and August 2021. The CAO team continued to maintain communication with both Parties through bilateral meetings. In October 2021, CAO convened the second joint meeting. The Complainants presented some options for resolution to the Company. In December 2021, after internal consultations, the Company informed CAO that it could not agree to the Complainants’ proposal to resolve the complaint and reiterated its commitment to su...

Complaint > Delonex and Africa Oil-01/Kerio Valley

Dispute Resolution: Dispute Resolution Conclusion Report

...requested information from the other party. However, none of the requested information was shared. Both parties expressed their frustration towards each other for the inability to share the requested information, which each party felt was critical to move the process forward. In an attempt to reconcile positions on ground rules,10 CAO conducted shuttle diplomacy (that is, separate meetings and exchange of emails between the CAO and each party) between May 2021 and May 2022. However, there w...

Complaint > Low-Income Neighborhood Improvement Program - Habitar Brasil

Dispute Resolution: Issuance of Consultation Phase Report

...Request was executed in the Município of São José dos Campos, State of São Paulo, Brazil. Its comprehensive neighborhood improvement component included family resettlement, when necessary, as a result of the reorganization of the neighborhood (if located in high-risk zones—flood-prone areas and steep or eroding slopes—or in overcrowded housing). The Request stated that the resettlement process implemented under the pro...