Complaint > None

Policy Document: 2013 CAO Operational Guidelines (OG)

...President, and is triggered in the following ways: • At the discretion of the CAO Vice President regarding lessons learned from CAO’s Dispute Resolution and Compliance roles; • At the discretion of the CAO Vice President to the World Bank Group President on systemic and critical issues relating to CAO’s casework, and; • A request from the President or IFC/MIGA senior management. Each formal written request for advice will be reviewed by the CAO Vice President, who will determine whether a...

Complaint > None

Policy Document: Code of Conduct for EBRD Staff

...request for a derogation from the prohibition in Rule 6(d) must be directed for review by the Chief Compliance Officer and for decision (i) in the case of the President, by the Governors’ Committee; (ii) in the case of a Vice President or Chief Evaluator, by the Code of Conduct Committee; and (iii) in the case of other Bank Personnel, by the President; in such cases, the President may delegate to the Chief Compliance Officer the authority to decide requests for authorisation. (g) For the pur...

Complaint > None

Policy Document: Resolution No. IBRD93-10/Resolution No. IDA 93-6 "The World Bank Inspection Panel" (1993 Board Resolution)

...request. 15. The Panel shall seek the advice of the Bank's Legal Department on matters related to the Bank's rights and obligations with respect to the request under consideration. Procedures 16. Requests for inspection shall be in writing and shall state all relevant facts, including, in the case of a request by an affected party, the harm suffered by or threatened to such party or parties by the alleged action or omission of the Bank. All requests shall explain the steps already taken t...

Complaint > None

Policy Document: 2014 PCM Rules and Procedures (ROP)

...President with a recommendation that the PCM undertake a Problem-solving Initiative and the reasons supporting their recommendation. The President will decide within ten (10) Business Days of submission of the recommendation whether to accept it. If the President approves the recommendation, the Problem-solving Expert will begin the Problemsolving Initiative as soon as practicable following the President’s decision. The decision of the President, and the reason(s) for the decision, wil...

Complaint > None

Policy Document: Accountability Mechanism Policy (AMP)

...requesters on 24 August 2011. Compliance review is ongoing. Table continued continued on next page 61 Summary of Requests for the Compliance Review Phase, 2004–2011 Projects Requests Responses Results 6. Visayas Base-Load Power Development Project in the Philippines (Loan No. 2612-PHI, approved 18 August 2009) ADB: $100 million private sector loan The CRP received the request from alleged affected people who requested confidentiality. The requesters are represented by an N...

Complaint > None

Policy Document: PCM User Guide

...President with a recommendation that the PCM undertake a Problem-solving Initiative and the reasons supporting their recommendation. The President will decide within ten (10) Business Days of submission of the recommendation whether to accept it. If the President approves the recommendation, the Problem-solving Expert will begin the Problemsolving Initiative as soon as practicable following the President’s decision. The decision of the President, and the reason(s) for the decision, wi...

Complaint > None

Policy Document: 2019 IPAM Project Accountability Policy

...Request; a. Requesters may ask that the identity of some or all of the individuals or Organisations listed in the Request be kept confidential. IPAM is committed to protecting Requesters’ identities, if confidentiality is expressly asked for in their Request. The Requester will be asked to provide rationale as to why they seek confidentiality in their Request, and if asked for by the Requesters, IPAM’s Retaliation risk assessment may be triggered alongside the request for confiden...

Complaint > None

Policy Document: Office of the Compliance Advisor/Ombudsman Terms of Reference (TOR)

...request of the President or IFC's or MIGA's management or on the suggestion of the Ombudsman. In addressing such projects, the Ombudsman would consult with the President and coordinate with IFC's or MIGA's management. 2 To assist in dealing with complaints from external parties affected by IFC or MIGA projects. Outside complaints received by the Office of the President, IFC, MIGA, or the Ombudsman would be investigated by the Ombudsman, as appropriate,in consultation with affected parties,...

Complaint > None

Policy Document: Board Resolution (BR)

...President of OPIC. To ensure the Director’s ability to independently assess complaints and problems and make recommendations, the Director will report directly to the President and CEO and will be invited to report on its activities to the OPIC Board of Directors: at regularly scheduled Board meetings. f. Authorities and Remedies: The OA would receive and investigate claims. from eligible parties, draw independent conclusions and make recommendations to the President regarding OPIC compl...

Complaint > None

Policy Document: 2013 Annual Report

...President, or at the request of the World Bank Group President or IFC/MIGA senior management. CAO first conducts an appraisal in order to decide whether an investigation of IFC/ MIGA is warranted; if so, CAO appoints an independent panel to assist with an investigation (see pp. 16–19). CAO Advisory: In its Advisory capacity, CAO provides guidance to the President and IFC/MIGA on broader environmental and social issues related to policy implementation, sectoral risks, emerging trends...

Complaint > None

Policy Document: Operating Procedures (OP)

...Request for Inspection be submitted 14. Format. All Requests must be submitted in writing, but no specific form or format is necessary. The Request should be dated and signed by the Requesters or their representative. Requests with original signatures, and any supporting documentation, may be sent via mail or may also be submitted electronically. Requesters may ask for confidentiality in the handling of the Request (see paragraph 18). For additional guidance, a Requester may wish to refer t...

Complaint > None

Policy Document: Panel Retaliation Guidelines

...Requesters, their Representatives or 1 2 Associated Persons, and will explain the reasoning behind its decision to relevant stakeholders. Confidentiality. Requesters may ask for confidentiality in the handling of their Request. If Requesters wish that their names and personal information remain confidential, the Panel will keep such information strictly confidential from all involved in the process.2 Confidentiality is a key principle of the Panel process. It covers the Requester’...

Complaint > None

Policy Document: 2019 IPAM Guidance Note on Case Handling

...Request, the issues underlying the Request submission, and to identify if there are any omissions to the Request rendering it incomplete, but which can be remedied. 2.3.2 In situations where a Request is suspended and subsequently closed due to incompleteness under Paragraphs 2.2f) of the Policy (including as a result of a failure to address omission in a Request within the timeline set out in Paragraph 2.2f) of the Policy), this, does not prevent Requesters from resubmitting the Req...

Complaint > None

Policy Document: ADB AM Guidelines for the Protection of Key Stakeholders

1 GUIDELINES FOR THE PROTECTION OF KEY STAKEHOLDERS1 DURING THE ACCOUNTABILITY MECHANISM PROCESS I. Background 1. The Accountability Mechanism (AM) Policy (2012) of the Asian Development Bank (ADB)2 (the AM Policy) provides people adversely affected by ADB-assisted projects with an independent forum where they can voice their concerns and seek solutions to their problems. The forum also allows them to request a review of allegations of noncompliance by ADB with its operating polici...

Complaint > None

Policy Document: Operational Guidelines Handbook for Problem-Solving and Compliance Review Services (OG)

...Requests may be written in English or in the language of the Requestor. Requests may be submitted via email, fax, mail, or hand delivery. Instructions for submitting requests are found on the OA’s website (http://www.opic.gov/who-we-are/office-of-accountability). Requests may be submitted through an individual or an organization that the Requestors have explicitly authorized to act on their behalf in making the request. For example, workers at a Project might submit a request through their ...

Complaint > None

Policy Document: EO-EIB MOU

...request of either party and either party has the right to withdraw from it at any time. Luxembourg, 9 July 2008 P. Nikiforos Diamandouros Philippe Maystadt European Ombudsman President, European Investment Bank 1 Article 2.4 of the Statute of the Ombudsman provides that a complaint must be “preceded by the appropriate administrative approaches to the institutions and bodies concerned”.

Complaint > None

Policy Document: Complaints Mechanism Policy

...requested at the time of acknowledgement of receipt to indicate whether they consent to the EIB-CM communicating their names to external stakeholders. 4.6.4 Unless full confidentiality has been requested by the complainant, each admissible complaint will be published on the EIB website together with a summary of the case, the EIB-CM conclusions and the relevant reports. The identity will only be published if the complainant has given consent (Article 4.6.3). 4.6.5 Access to information conc...

Complaint > None

Policy Document: Complaints Mechanism Principles, Terms of Reference, and Rules of Procedure (CMPTR)

...President. European Investment Bank EIB Complaints Mechanism 31 October 2012 page 8 / 24 2.4 The Head of the EIB-CM is the Principal of the EIB Complaints Mechanism and responsible for the development, implementation and monitoring of the Complaints Mechanism. 2.5 The EIB-CM shall be heard on all issues related to its remit and can disclose its findings in accordance with the rules and standards applying to the EIB Group. 3. Authority 3.1 In carrying out its responsibilities, the EIB-CM ...

Complaint > None

Policy Document: Complaints Mechanism Operating Procedures (CMOP)

...requests and CM own initiative An assessment, investigation or mediation process, as described in Ch. 5 and 6, may be initiated: By a specific request by the President or the Management Committee; By the Inspector General, either on his own initiative, or on the basis of a reasoned proposal from the head of EIB-CM. 8. Complaints Mechanism - reporting and communication 8.1. Web based information Taking into account the confidentiality requirements of complainants, as well as thir...