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Compliance Advisor/Ombudsman

IFC/MIGA

Mechanism

Mechanism: Compliance Advisor/Ombudsman

Acronym: CAO

Year Founded: 1999

Year Reviewed: 2012

Website: Link

Registry: Link

Total Complaints: 406

Active Complaints: 34

The CAO receives complaints about projects financed by the IFC or MIGA, the branches of the World Bank Group that provide loans and guarantees to the private sector. The CAO has three functions:

Dispute Resolution – the CAO seeks to resolve disputes in a mutually agreeable and flexible way without finding fault. The goal of dispute resolution is to improve social and environmental outcomes on the ground.

Compliance – the CAO may investigate whether the IFC and MIGA have complied with their social and environmental policies, procedures and guidelines.

Advisor – the CAO gives advice to the President of the World Bank Group and staff of IFC and MIGA about particular projects or policies.

See

Issues Raised in CAO Complaints

Projects in CAO Complaints

Countries of CAO Complaints

How Are Complaints Handled?

Complaint Map

IFC Compliance Advisor/Ombudsman