Project Complaint Mechanism

The EBRD, formed in 1991, finances development projects in central Europe, central Asia and the southern and eastern Mediterranean. Investing primarily in private sector banks, industries and businesses, often with public partnerships, EBRD aims to foster transition towards open and democratic market economies.

The Project Complaint Mechanism (PCM) is the EBRD’s accountability mechanism that came into force in March 2010. The ERBD revised the PCM’s Rules of Procedure in 2014. The PCM provides affected people and civil society organizations a means to raise complaints about harmful EBRD projects. The PCM offers the following functions:

Problem-solving – this function is designed to create dialogue between the parties using methods of fact-finding, mediation, conciliation, dialogue facilitation, investigation or reporting.

Compliance Review- this function determines whether the EBRD has complied with its own environmental, social, and information disclosure policies.