Regional Banks / IAMS

Most regions have a regional development bank with an IAM, such as (e.g., the Inter-American Development Bank (IDB) and its IAM, the Independent Consultation and Investigation Mechanism (MICI) operate in Latin America and the Caribbean). The MENA is the only region without a dedicated regional bank and IAM. The below chart shows the distribution of complaints filed to IAMs within each region.

Where regional banks and IAMs exist, they typically receive the majority of complaints filed for a given region. Regional banks' IAMs receive on average 48% of the total volume of complaints filed. In the MENA, the majority of complaints are filed to the EIB CM (38% of the total volume) and the IFC CAO (31%), both of which handle a significant proportion of complaints in other regions.

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