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DEG/FMO/PR Independent Complaints Mechanism
Is the IAM bound by the institution's confidentiality/disclosure policies?
Yes
Benchmark Category
Confidentiality of complainants and their information
Date of Policy Review
Jan, 2017
Page Updated On:
May 11, 2021, 5 p.m.
Citations
- Independent Complaints Mechanism FMO (FMO ICM); p. 6, section para. 2.1.3
- Independent Complaints Mechanism FMO (FMO ICM); p. 12, section para. 3.5.2
- Independent Complaints Mechanism DEG (DEG ICM); p. 6, section para. 2.1.3
- Independent Complaints Mechanism DEG (DEG ICM); p. 12, section para. 3.5.2
- Independent Complaints Mechanism Proparco (PR ICM); p. 6, section para. 2.1.3
- Independent Complaints Mechanism Proparco (PR ICM); p. 13, section para. 3.5.2
Notes
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review