EIB Complaints Mechanism Benchmark | Accountability Console

EIB Complaints Mechanism

Can translation of a complaint delay the IAM's timeframe?

Yes

Benchmark Category

Languages of the complaint

Date of Policy Review

Mar, 2020

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Notes

For complaints submitted in EU languages other than the working languages of the EIB (French and English)

How do other IAMs compare?

IAM	Answer
AFD Environmental and Social Complaints Mechanism	Yes
OPIC Office of Accountability	Yes
UNDP Social and Environmental Compliance Unit	Yes
DEG/FMO/PR Independent Complaints Mechanism	Yes
UNDP Stakeholder Response Mechanism	Unknown
EBRD Project Complaint Mechanism	Yes
ADB Special Project Facilitator and Compliance Review Panel	Yes
IDB Independent Consultation and Investigation Mechanism	Yes
EBRD Independent Project Accountability Mechanism	Yes
GCF Independent Redress Mechanism	Yes
AfDB Independent Recourse Mechanism	Yes
WB Inspection Panel	Yes
WB Accountability Mechanism	Yes
AIIB Project-affected People’s Mechanism	Yes

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review