EIB Complaints Mechanism

May the complaint be delivered at the institution's regional, country, or local office?

Yes

Benchmark Category

Delivery of the complaint

Date of Policy Review

Mar, 2020

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Notes

How do other IAMs compare?

IAM	Answer
UNDP Stakeholder Response Mechanism and Social and Environmental Compliance Unit	Unknown
UNDP Stakeholder Response Mechanism	Yes
EBRD Project Complaint Mechanism	Yes
ADB Special Project Facilitator and Compliance Review Panel	Yes
OPIC Office of Accountability	Unknown
EBRD Independent Project Accountability Mechanism	Yes
AfDB Independent Recourse Mechanism	Yes
WB Inspection Panel	Yes
AIIB Project-affected People’s Mechanism	Does not specify where a complaint can be "hand-delivered."
GCF Independent Redress Mechanism	No
IKI Compliance Mechanism	Unknown
IFC Compliance Advisor/Ombudsman	No
WB Accountability Mechanism	Yes
DFC Independent Accountability Mechanism	No
AFD Environmental and Social Complaints Mechanism	Yes
DEG/FMO/PR Independent Complaints Mechanism	No
IDB Independent Consultation and Investigation Mechanism	Yes

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review