Complaints | Accountability Console
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Complaint Outcomes

A complaint is a submission to an independent accountability mechanism that raises concerns about actual or potential harm related to an IFI-supported project.

Below is aggregated data on complaint outomes. Use the filters above or below to see how the likelihood of outcomes changes for different subsets of data. Hover over the funnel chart to see more details on each stage, and click each bar to see associated complaints.


Complaint Filters

IAM
Status
Issue
Filer Type
is registered
Is eligible
Has DR Agreement
Non-Compliance Found
Is monitored
Complaint Country
Complaint Region
Rejection Reasons
Year Filed
Year Closed
Min Duration (months)
Max Duration (months)
Has Commitments
Commitment Status
Community Facing Commitments
Institution Facing Commitments

Complaint Stage Filters

Registration Outputs
Has registration report
Unregistered - Reasons
Eligibility Outputs
Has eligibility report
Ineligibility - Reasons
Dispute Resolution Outputs
Has dr report
No DR - Reasons
Compliance Review Outputs
Has compliance report
No CR - Reasons
Monitoring Outputs
Has monitoring report
No Monitoring - Reasons

Project Filters

Bank
Project
Client
Implementer
Sector
Investment Type
Project Country
Project Region
Clear

Commitments per Complaint with Outputs: 3.15

Percent of Complaints that have CSO Support: 26%

Percent of Complaints with Outcomes that have CSO Support: 49%

Explore Commitments


Total Commitments Made: 1579

Total Completed Commitments: 865

Dispute Resolution Commitments

Compliance Review Commitments

DR Commitment Status

CR Commitment Status