UNDP Social and Environmental Compliance Unit Benchmark | Accountability Console

UNDP Social and Environmental Compliance Unit

Will the IAM seek additional information if the complaint is incomplete?

Yes

Benchmark Category

Initial screening and response to a complaint

Date of Policy Review

Jan, 2018

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Notes

Staff can evaluate the complaint itself to determine if it raises issues of potential non-compliance and may consult with the complainant.

How do other IAMs compare?

IAM	Answer
OPIC Office of Accountability	Yes
DEG/FMO/PR Independent Complaints Mechanism	Yes
AFD Environmental and Social Complaints Mechanism	Yes
EBRD Project Complaint Mechanism	Yes
ADB Special Project Facilitator and Compliance Review Panel	Yes
IDB Independent Consultation and Investigation Mechanism	Yes
UNDP Stakeholder Response Mechanism	Yes
EIB Complaints Mechanism	Yes
EBRD Independent Project Accountability Mechanism	Yes
GCF Independent Redress Mechanism	Yes
AfDB Independent Recourse Mechanism	Yes
WB Inspection Panel	Yes
WB Accountability Mechanism	Other
AIIB Project-affected People’s Mechanism	Yes
IKI Compliance Mechanism	Yes
IFC Compliance Advisor/Ombudsman	Yes

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review