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EIB Complaints Mechanism
Who determines eligibility to use the Compliance function?
Other
Benchmark Category
Determination of which function to use
Date of Policy Review
Mar, 2020
Page Updated On:
May 11, 2021, 5 p.m.
Citations
- Complaints Mechanism Operating Procedures (CMOP); p. 12, section paras. 5.5-6
- Complaints Mechanism Principles, Terms of Reference, and Rules of Procedure (CMPTR); p. 6, section para. 3.2
- Complaints Mechanism Operating Procedures (CMOP); p. 7, section para. 4.5
- Complaints Mechanism Policy; p. 12, section 5.1.4
- Complaints Mechanism Procedures; p. 7, section 2.3.2
Notes
Head of the EIB CM and the EIB Inspector General under the Extended Procedure that applies to environmental, social, and governance (E&F) complaints.
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review