EIB Complaints Mechanism Benchmark | Accountability Console

EIB Complaints Mechanism

Who determines eligibility to use the Dispute Resolution/Problem-Solving function?

Other

Benchmark Category

Determination of which function to use

Date of Policy Review

Mar, 2020

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Notes

Head of the EIB CM and the EIB Inspector General under the Extended Procedure that applies to environmental, social, and governance (E&F) complaints.

How do other IAMs compare?

IAM	Answer
OPIC Office of Accountability	Other
UNDP Social and Environmental Compliance Unit	Other
AFD Environmental and Social Complaints Mechanism	Other
DEG/FMO/PR Independent Complaints Mechanism	Other
EBRD Project Complaint Mechanism	Other
ADB Special Project Facilitator and Compliance Review Panel	Other
IDB Independent Consultation and Investigation Mechanism	Other
UNDP Stakeholder Response Mechanism	Other
EBRD Independent Project Accountability Mechanism	Other
GCF Independent Redress Mechanism	Other
AfDB Independent Recourse Mechanism	Other
WB Inspection Panel	Other
WB Accountability Mechanism	Other

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review