EIB Complaints Mechanism Benchmark | Accountability Console

EIB Complaints Mechanism

Does the IAM have the independent authority to accept and conduct CR?

Other

Benchmark Category

Investigation authority during compliance review

Date of Policy Review

Mar, 2020

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Notes

Decisions to conduct compliance review on complaints on environmental and social impacts and governance complaints are taken by the EIB-CM Head in agreement with the Inspector General. The Inspector General is independent from management.

How do other IAMs compare?

IAM	Answer
AFD Environmental and Social Complaints Mechanism	Yes
UNDP Social and Environmental Compliance Unit	Yes
DEG/FMO/PR Independent Complaints Mechanism	Yes
UNDP Stakeholder Response Mechanism	Other
EBRD Project Complaint Mechanism	Yes
ADB Special Project Facilitator and Compliance Review Panel	No
IDB Independent Consultation and Investigation Mechanism	No
OPIC Office of Accountability	Yes
EBRD Independent Project Accountability Mechanism	Yes
GCF Independent Redress Mechanism	Yes
AfDB Independent Recourse Mechanism	Yes
WB Inspection Panel	No
WB Accountability Mechanism	No
AIIB Project-affected People’s Mechanism	No
IKI Compliance Mechanism	Yes
IFC Compliance Advisor/Ombudsman	Yes

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review