EBRD Project Complaint Mechanism Benchmark | Accountability Console

EBRD Project Complaint Mechanism

Is a standard time frame or limit established for the CR investigation phase?

Benchmark Category

Investigation authority during compliance review

Date of Policy Review

Jan, 2014

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Notes

No Established on a case-by-case basis in TOR.

How do other IAMs compare?

IAM	Answer
AFD Environmental and Social Complaints Mechanism	No
OPIC Office of Accountability	Yes
UNDP Social and Environmental Compliance Unit	No
DEG/FMO/PR Independent Complaints Mechanism	No
UNDP Stakeholder Response Mechanism	Other
ADB Special Project Facilitator and Compliance Review Panel	No
IDB Independent Consultation and Investigation Mechanism	Yes
EIB Complaints Mechanism	Yes
EBRD Independent Project Accountability Mechanism	Yes
GCF Independent Redress Mechanism	Yes
AfDB Independent Recourse Mechanism	No
WB Inspection Panel	Yes
WB Accountability Mechanism	Other

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review