EIB Complaints Mechanism Benchmark | Accountability Console

EIB Complaints Mechanism

Is a standard time frame or limit established for the CR investigation phase?

Yes

Benchmark Category

Investigation authority during compliance review

Date of Policy Review

Mar, 2020

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Notes

One hundred forty (140) days after acknowledgement of the receipt is the general deadline for the response under the Standard Procedure. Timetable of the compliance review established in the TOR under the Extended Procedure.

How do other IAMs compare?

IAM	Answer
AFD Environmental and Social Complaints Mechanism	No
OPIC Office of Accountability	Yes
UNDP Social and Environmental Compliance Unit	No
DEG/FMO/PR Independent Complaints Mechanism	No
UNDP Stakeholder Response Mechanism	Other
EBRD Project Complaint Mechanism	No
ADB Special Project Facilitator and Compliance Review Panel	No
IDB Independent Consultation and Investigation Mechanism	Yes
EBRD Independent Project Accountability Mechanism	Yes
GCF Independent Redress Mechanism	Yes
AfDB Independent Recourse Mechanism	No
WB Inspection Panel	Yes
WB Accountability Mechanism	Other

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review