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EIB Complaints Mechanism
May the IAM interview relevant staff of the financial institution?
Yes
Benchmark Category
Investigation authority during compliance review
Date of Policy Review
Mar, 2020
Page Updated On:
May 11, 2021, 5 p.m.
Citations
- Complaints Mechanism Principles, Terms of Reference, and Rules of Procedure (CMPTR); p. 12, section para. 7.6
- Complaints Mechanism Principles, Terms of Reference, and Rules of Procedure (CMPTR); p. 13, section para. 8.2
- Complaints Mechanism Policy; p. 13, section 5.2.1
- Complaints Mechanism Policy; p. 15, section 6.2.2
- Complaints Mechanism Procedures; p. 6, section 2.2.2
Notes
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review