Contact Us
×Thank you for taking the time to help us improve the Console.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Loading...
EIB Complaints Mechanism
Does the IAM have its own staff?
Yes
Benchmark Category
Operational Independence
Date of Policy Review
Mar, 2020
Page Updated On:
May 11, 2021, 5 p.m.
Citations
- Complaints Mechanism Policy; p. 11, section 5.1.4
- Complaints Mechanism Principles, Terms of Reference, and Rules of Procedure (CMPTR); p. 8, section para. 2.4
- Complaints Mechanism Principles, Terms of Reference, and Rules of Procedure (CMPTR); p. 9, section para. 5.1
- Complaints Mechanism Operating Procedures (CMOP); p. 3, section para. 1
- Complaints Mechanism Operating Procedures (CMOP); p. 18, section para. 10
- Complaints Mechanism Procedures; p. 11, section 5.1
Notes
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review