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EBRD Project Complaint Mechanism
Does the IAM have policies governing time delays?
Yes
Benchmark Category
Timeline for Handling Claims (in business days unless noted wth "*")
Date of Policy Review
Jan, 2014
Page Updated On:
May 11, 2021, 5 p.m.
Notes
Yes
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review